HelplineLaunch

“Our Helpline provides crucial support for people with osteoporosis and is often a first port of call especially for those struggling with fractures caused by the condition.”

Thousands of people with concerns, worries or questions about the bone condition osteoporosis will now be able to get the help and support they so desperately need at no cost thanks to the introduction of a new National Osteoporosis Society Freephone number.

The Bath-based Charity’s Helpline service acts as a lifeline for those facing up to life with osteoporosis and receives over 13,000 enquiries each year. The new free number has been introduced to ensure that everyone calling in the UK has equal access to information and support from the charity’s specialist nurses following the national rise in call charges to 0845 numbers last month.

Senior nurse and Helpline Manager Sarah Leyland explained the introduction of the new Freephone number and other improvements such as extending opening hours and improving access to the nurses via the Charity’s website will be of enormous help to people affected by osteoporosis as well as those looking to improve their bone health.

“Our Helpline provides crucial support for people with osteoporosis and is often a first port of call especially for those struggling with fractures caused by the condition. We have to ensure that those people who need to contact us for help and support are able to do so as conveniently and easily as possible. Our callers have asked for these improvements and we’re delighted to be able to deliver them.”

The new Freephone number is just one of a range of changes to the Helpline Service being trialled by the Charity. The helpline already responds by letters, emails and via the website discussion forum but other improvements being rolled out include later telephone Helpline opening hours until 7pm on Tuesdays to make sure that people who work during office hours have a chance to call and online Live Chat to provide instant responses to questions about osteoporosis.

The contact freephone number is 0808 800 0035. For more information on the National Osteoporosis Society or to make a donation visit the website HERE

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