Head of Mobility – London
Our client is a London-based specialist mobility supplier. They offer a range of powerchairs and mobility scooters throughout the South East of England. Having been established for 10 years and become a market leader in the industry, an excellent and unique opportunity has arisen for the right person.
They are now looking to grow their mobility offering by taking on a Head of Mobility to oversee the mobility division, including four field-based assessors, and take the lead for all prescriptive enquiries.
You will take ownership of specialist mobility enquiries that are passed on from the customer service team, and offer your expert knowledge to understand the customer’s needs, in turn allocating this to an assessor or OT for assessment. Following the assessment, you will guide the customer through the prescription process, including offering quotations from the office, finally liaising with the manufacturers to produce the equipment. You will also provide after-sales technical support as necessary, assisting the workshop with diagnostics and technical problem-solving.
While the role is primarily office-based, there will be the requirement to visit clients when assessments require more technical knowledge, for example when special controls are needed for a powerchair.
You will also work closely with the MD to launch new products and services in the mobility field as the company continues to expand.
This is a big role for our client and you will be a key player in the business and the face of the mobility division.
The ideal candidate will have experience of working with powerchairs, for example from a technical role within Wheelchair Services or from a mobility dealer or manufacturer. You must have excellent communication and customer service skills, as well as a full UK driving licence.
A base salary of £40k negotiable plus bonuses, pension, 20 days holiday plus bank holidays rising 1 day for each additional year’s service.
For more information please send your CV to Antony@trustedrecruiter.co.uk including reference: Thiis472