Now HealthcareNow Healthcare Group (NHG) has announced that it has become the first, and to date the UK’s only, telehealth (mHealth) GP service provider to be declared “safe” and meet all regulations set by the new digital health reporting guidelines, set by the Care Quality Commission (CQC).

Now Healthcare Group has been a supplier to the NHS for over two years, processing and dispensing over 100,000 items

Following a recent inspection on 14 June, Now Healthcare Group was found to be meeting all necessary criteria across five categories, and was deemed to be providing services that are safe, effective, caring, responsive to people’s needs and well-led.

This makes NHG the first provider in its field to achieve a “five out of five” score under the CQC’s new digital methodology and guidelines for digital health providers, which were newly established earlier this year.

This news comes at a time when online health services are under high levels of scrutiny, with other high-profile providers recently being judged to be offering unsafe and ineffective care by the CQC.

Now Healthcare Group is well-known for its Dr Now and Now GP international mobile apps, which connect users to qualified NHS doctors remotely via video call and deliver medicines directly to the patient’s door. The services currently service two million users, growing to up to 20 million by the end of 2017.

The company has been working with the NHS for the past two years, servicing over 100,000 repeat prescriptions nationwide and is soon to release its new ground-breaking NHS supplied services platform which can be accessed by over 15 million people in the UK. (Announcement and launch in September 2017.)

It is also the only provider in its field to be part of the DigitalHealth.London Accelerator programme, aimed at utilising technology to drive innovation in the NHS.

Now Healthcare Group also recently received a £4 million minority investment from health cash plan provider, Medicash.
CEO and Founder of Now Healthcare Group, Lee Dentith, said:

“I am delighted that Now Healthcare Group has become the first digital health provider in its field to receive a “five out of five” report from the CQC. It demonstrates the incredible progress we are making as a healthcare provider and I would like to thank our team for their incredible hard work and dedication that has made this achievement possible.”

“At a time when patient safety and digital health services are under high levels of scrutiny, it’s an incredible achievement to be the first telehealth GP service to be found to be meeting all necessary requirements. Hopefully this demonstrates to our public and private clients and partners that they are working with the UK’s most reputable provider and the clear industry-leader in this field.”

Head of Operations at Now Healthcare Group, Janet Smith, said: “We’re thrilled that we have been recognised by the CQC as the first telehealth service to be meeting all regulations. It’s an accolade which demonstrates Now Healthcare Group’s continued hard work and commitment and shows what can be achieved when you put the patient at the forefront of everything that you do.”