Technical Support Engineer – UK & worldwide
Technical Support Engineer
Location: UK and worldwide
Our client has been established for just under 10 years and has seen rapid growth within the business through manufacturing, installing and selling home lifts into customers’ homes. Our client has achieved various success and has been awarded for their high-quality innovative products and exceptional customer service within the home lift industry. Our client supports customers throughout the UK and also Europe and worldwide. They are extremely proud of their success and growth within the industry. The priority for our client is the customer and providing outstanding customer service.
You will be carrying out servicing, maintenance and installations of the product range to help support customers in their homes. You will be expected to promote technical training for trade customers and understand the client’s technical needs. Another vital part of your role will be to provide support over the phone to trade customers and also keep customers up to date on any product changes. You will promote the company’s excellent reputation and provide first-class customer service at all times. Extensive travel will be required with this role and also be part of a call out service which will be run on a rota basis.
The ideal candidate
You will ideally have experience in a previous technical support role. Experience in a senior engineer role will also be considered along with a technical qualification. Product knowledge in the home lift industry will be advantageous. You will need to be confident in communicating with the team and also have a professional telephone manner. You will have skills in fault finding and possess a positive and professional attitude towards your work. You will have the drive and passion in delivering outstanding customer service. Motivation is key within this role as you will work independently. IT skills and to speak another language will also be desirable. A full clean driving license is required.
£35k-£40k base salary (dependant on experience) plus a company bonus structure, pension, company vehicle, phone and laptop.
Please submit your CV confidentially to email@example.com to discuss further