PPP Taking Care image

PPP Taking Care, one of the UK’s largest providers of personal alarms, has implemented a range of new measures to protect the health and safety of its clients, their families and staff members during the coronavirus outbreak.

Continuing to offer clients a 24/7 alarm monitoring service, PPP Taking Care assures it is following current guidelines about COVID-19 and will update its policies and processes in line with any changes to Government advice. It has also assured it holds an ample stock of alarm units.

In its official statement, PPP Taking Care discusses its range of new measures, including working from home, free alarm monitoring and installation procedures.

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Free alarm monitoring

To give vulnerable individuals, their carers and families added reassurance during this unsettling and challenging time, PPP Taking Care is offering new clients a 30-day home trial with six weeks free alarm monitoring. The provider is also extending its returns period from 15 to 30 days.

Emergency Resolution Centres

Client alarm calls come through to one of three PPP Taking Care Emergency Resolution Centres that operate independently across the UK. Operating three sites and teams ensures reduced risks to call centre staff and enables reliable back up if a site becomes unable to operate due to staff shortages.

During the coronavirus outbreak, alarm users are encouraged not to test their alarm or pendants until July to reduce call volumes, says the provider.

Working from home

Where possible, PPP Taking Care has assured its staff members are working from home. For employees who can’t work from home, extra space in the offices are being utilised so staff can practice social distancing.

Meetings

To help prevent the spread of coronavirus, PPP Taking Care says it is avoiding all non-critical meetings and is asking employees to use video conferencing instead of face-to-face meetings. The alarms provider has also postponed attendance at any national and international conferences.

Installation (We-Connect)

To protect both staff and clients, PPP Taking Care has suspended home visits to install alarms or key safes. However, the provider says it can offer additional support and guidance via telephone or email to clients who are installing the devices themselves.

Alarm faults

Although most technical support can be carried out remotely, PPP Taking Care says that for complex faults which cannot be resolved over the phone, it will send out a brand-new piece of replacement equipment free of charge to clients.

For basic faults, a telecare engineer with appropriate personal protection equipment will visit a client’s home or site.

“We will call you prior to booking an appointment to conduct a risk assessment. We will still make the utmost effort in ensuring any technical issues are resolved as quickly as possible,” PPP Taking Care states.

In light of the coronavirus outbreak, the personal alarms provider says it will not be offering home demonstrations to clients at this time.

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