Personalised video assessments to support OTs and housing adaptation teams
Accessible bathing specialist Closomat is extending its remote assessment capabilities to support adaptation teams and occupational therapists (OTs).
Throughout the coronavirus pandemic, the need for home adaptations has remained undiminished, with elderly and disabled people still needing their homes adapted so they can remain safe and independent.
Recent research from Leonard Cheshire revealed that 67 percent of councils in England had disabled residents waiting longer than the 12-month statutory deadline for completing essential home adaptation work.
To help support vital home adaptation assessments, Closomat Product Specialists are using video conferencing platforms to help personalise the assessment experience. This new video assessment service – which complements Closomat’s existing on-site/in-home assessments that are now up and running again – is designed to support OTs and adaptation teams as well as clients.
“The need to protect the health & lives of people we have contact with as part of our working life- co-workers, specifier and users- is paramount,” said Stephen Edwards, Closomat Head of Marketing. “We trialled remote assessments as soon as Lockdown began. They have been so successful we are now rolling out the offering and increasing the number of Product Specialists available to help all involved in the adaptation assessment process.”
In addition, Closomat is giving OTs and housing adaptation teams additional reassurance by making amends free of charge if users’ needs are not met.
“It’s impossible to always get things right, especially when we are unable to physically visit and assess at first hand,” Stephen added. “The guarantee gives OTs and officers the confidence that we will stand by our choices and make amends free of charge if a user’s needs are not met by something we have advised.”
Closomat’s remote assessment service is accessible via the company’s communication channels: