Precision Rehab details how it provides powerchair services throughout the pandemic
Specialist powerchair provider Precision Rehab has outlined how its operations have adapted to ensure powerchair clients’ needs are still met during the pandemic.
Highlighting that powerchair users commonly need rapid support at short notice, the social distancing and shielding measures have proven a challenge to providers of powerchairs due to repair and assessment work often being required to take place face-to-face with clients.
To ensure powerchair users still receive the service needed in a timely manner, Precision Rehab says it has introduced a contactless client support system which includes using all necessary PPE and meeting government guidelines.
“Most if not all of our clients come under the umbrella of people most at risk from the coronavirus and are reliant on their powerchairs all day every day, so when there is a technical issue, they need it resolving as soon as possible and this will often require a home visit. However, when possible we will try to diagnose the issue and resolve it remotely,” explained Matthew James, Director of Precision Rehab.
“Should a client visit be necessary and to ensure there is no risk to the client, their family, carer or Precision Rehab staff, we arrive at a prearranged time and then call to say we are there.
“Someone (ether the client or carer etc) will then bring the chair outside for us to collect and sterilise prior to working on the chair. Once we have completed our work and resolved any issues, we fully sterilise the chair using antibacterial spray and wipes prior to contacting the client to say the chair is ready for collection – all this is done wearing the appropriate PPE which includes disposable protective gloves and masks.
“We then wait outside for the client to test the chair and do not leave until they are happy.”
The company reinforced that the same level of safety has been taken when delivering a new chair, including making any final modifications outside of the client’s property and not leaving until the client and their carer or family are happy.
In addition, all new clients are guaranteed a follow-up appointment once the lockdown restrictions have been lifted and are also offering their clients support via telephone and video calling which is available seven days a week during the lockdown.
According to the company, it received three calls from separate powerchair users who were not Precision Rehab clients but were seeking out its services for technical issues in one day and were unable to contact their original supplier.
The following day, all three were visited, and the problems safely resolved.
“We take the safety of our staff and clients extremely seriously and are doing all we can to ensure no one is put at risk and people who rely on their powerchair can get the necessary technical support when required and as soon as possible,” ended Matthew.
“If anyone is unable to obtain support for their powerchair during these challenging times please give us a call and we will do all we can to help.”