Wheelchair service receives coveted accreditation through commitment to meeting users’ needs
An outsourced provider of wheelchair services to the NHS, AJM Healthcare has been re-awarded coveted CECOPS accreditation for another three years following the full assessment at its North West London Wheelchair Service contract.
The North West London Wheelchair Service contract covers the Barnet, Brent, Central London, Ealing, Hammersmith and Fulham, and West London Clinical Commissioning Group (CCG) areas.
CECOPS (Community Equipment Code of Practice Scheme) CIC is an independent, user-led standards and accreditation body for assistive technology services, working with over 200 services across the UK. It introduces, promotes and maintains high standards of assistive technology services.
This prestigious accreditation is a regular feature in service specifications for assistive technology services and is a way of assuring commissioners that services are meeting the best outcome-based quality and performance related standards in the sector.
In 2019, CECOPS introduced a grading system for assistive technology services to drive up quality of services in the UK and help providers distinguish themselves from one another.
AJM Healthcare says that regaining CECOPS accreditation reinforces its continued assurance of quality and standards, not only for its North West London services, but for all of the company’s services nationwide.
A quote from the audit about the company’s wheelchair service stated: “The commissioner is very proud of the joint work with the service provider and service user forum which results in improvements to service delivery, to better meet service users’ needs.
“The members of the forum are satisfied that AJM listens and responds and is constructively working with service users to improve the service. Staff involvement in the forum was commended.”
AJM Healthcare also believes the accreditation highlights its commitment to improving its wheelchair service, by placing the needs of service users at the heart of its approach.
Last year, the provider gained CECOPS Corporate Accreditation for its community equipment, integrated wheelchair services and approved repairer services.
Somerset County Council and AJM Healthcare also recently launched an engagement service to ensure disabled residents in Somerset have a platform to share their views on how services can be improved.
The Somerset Disability Engagement Service says there are many support groups for disabled people in Somerset covering a wide spectrum of different types of disabilities. Through the new service, AJM Healthcare will be building relationships with existing disability groups in the area to help create a network, empowering people with disabilities to have a say on a wide range of issues.