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To further expand its reach in the UK, telecare provider Doro has acquired the assets of the Careline services from Connexus Housing Group.

Connexus Careline provides technology enabled care services (TECS) in the UK, working with local authorities, housing associations, the private sector and charities. The business monitors around 25,000 telecare connections, incorporating a wide range of devices.

Following a stringent selection process, Doro has been selected as the preferred provider for Connexus Careline’s TECS. This acquisition will see Doro provide its telecare services safely to more vulnerable people across the UK.

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Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, said: “Doro were delighted to be selected to acquire the Careline service from Connexus Housing Group. Our vision is to empower people to get the most out of every day. We enable independence and ensure peace of mind when it matters most and we are delighted to be able to provide our services to Connexus customers into the future.

“During this worldwide pandemic we know that more and more organisations are looking at the sustainability of their services as the needs and demands of customers change. We welcome the opportunity to provide a safe home for more people across the UK.”

Following the acquisition, Connexus Careline has ensured that its existing clients will continue to receive a high-quality service from Doro.

Talking about the decision to sell its business to Doro, Richard Woolley, Chief Executive of Connexus Housing Group, commented: “We are rightly proud of the service that our Careline team has provided over the last 18 years as part of the housing association and indeed prior to that as part of Herefordshire Council.

“It was a tough decision to sell the business and it was important that the buyer shared our passion for customer service. Connexus is therefore very pleased to have come to an agreement with an organisation of Doro’s stature and ethos and have no doubts that our customers will continue to receive a high quality service.”

Doro develops telecare products and services for elderly people to lead full and rich lives. The specialist offers easy-to-use mobile phones and smartphones, mobile applications, and fixed line telephony with loud and clear sound.

Within Doro Group, Doro Care offers social care and telecare solutions to help older and disabled people to live independently at safely in their own homes.

During the COVID-19 pandemic, Doro Care UK launched the COVID-19 Discharge Service in coordination with NHS Cheshire (CCG), which enables speedy hospital discharges across Cheshire. The COVID-19 Discharge Service ensures that patients leaving hospital receive a telecare package, delivered to their home within two hours of discharge.

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