Appello guide - Go further with Cloud image

Appello, a provider of digital technology enabled care (TEC) solutions for local authorities and housing providers, has published a new guide to the role of cloud solutions in TEC.

The guide defines TEC as: “The use of telecare, telehealth, security, safety, smart home, and wellbeing technologies and innovations to provide safer and improved living experiences in the home.”

Go further with cloud’ sets out how, by hosting applications such as the monitoring centre in the cloud and managing the data drawn from field technology in the cloud, the capabilities and possibilities for TEC expand exponentially.

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The ability to remotely monitor individuals; greater access and control of important data; scalability; and insights-focussed information cited as key benefits for housing providers and local authorities looking to embrace cloud solutions.

Additionally, the guide gives eight practical considerations for embracing cloud in a monitoring environment. Among the considerations for embracing cloud in a monitoring environment are being clear on requirements, ensuring the solution provider can manage digital protocols, and considering what levels of integration are possible.

In 2019, Appello won ‘Best Use of Technology’ at the UK Contact Centre awards for its cloud-based monitoring platform CareNet, but the company says it never anticipated how important its approach to cloud would become in such a short space of time.

Tim Barclay, CEO of Appello, said: “Cloud is one of the many cogs in the digital transformation wheel and cloud services have been empowering digital transformation in many organisations for over a decade, but no one could predict the COVID-19 pandemic and the impact it would have on accelerating the adoption of cloud in Technology Enabled Care.”

As a cloud application, CareNet enabled Appello to provide services to over 200,000 vulnerable individuals during three national lockdowns.

After highlighting the value of its platform, the TEC provider decided to invest further and offer cloud-based solutions to councils and housing associations that are looking to upgrade their monitoring centre or deliver greater services to their customers.

“Cloud opens up a new realm of possibilities for TEC and provides the opportunities and infrastructure to meet changing policies across housing, health and social care, in particular for the integration of services and supporting residents’ health and wellbeing, enabling them to live safely and independently,” Tim added.

The guide notes that services based in the cloud become inherently more robust because of the greater ease of access and control (anywhere with an internet connection) as well as the greater security of data given by specialist data centres off-site. The presentation and sharing of meaningful data which enables decisions about services to be resident-focused, based on insight and evidence, are also enabled through cloud.

Tim Barclay and Mark Stratford, Head of Commercial at Appello, are hosting a webinar for local authorities and housing providers on 12th May at 1.30pm. To book the webinar or to download the ‘Go Further With Cloud’, click here.

Appello is focused on transforming lives through TEC services. It works with housing, care and healthcare providers to empower people to live independent, happier and healthier lives.

During the pandemic, the TEC specialist has worked with NRS Healthcare, a major integrated community equipment service (ICES) provider, to reduce first-time telecare call failure rates. By using Appello’s cloud application DigitalBridge – an analogue to digital protocol conversion tool – the ICES provider turned the 25-28 percent first-time failure rate to a first-time failure rate running at 0.006 percent.

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