Man with telecare device image

New research has revealed how potentially life-saving technology is helping older people stay independent at home for longer – delaying a move to a care home by nearly nine months and enabling hard-pressed local authorities to redeploy millions in social care funding.

Commissioned by leading telecare provider Tunstall Healthcare with independent analysis and compilation by Ignetica, ‘The Transformational Potential of Telecare’ white paper was published on the 1st of June 2020 and reveals the wide-ranging benefits of telecare, both for users and local authorities.

The results are released as the social care sector continues to come under unprecedented pressure during the coronavirus outbreak, with health and social care services in the UK and overseas rapidly adapting to support vulnerable people living alone.

Involving three separate studies, the independent research includes analysis by health economists and academic researchers in York and Barcelona. It considers the benefits of proactive, reactive, and personalised use of technology to support people in their own homes, in the UK and Spain.

This is the first time the socio-economic value of telecare has been studied in this way.

The white paper also features analysis of Lancashire County Council’s advanced reactive (emergency response) telecare programme in 2016/17, one of the largest of its kind in the UK.

It found:

  • In the UK, with the Lancashire Telecare Service, £4,500 per person per annum was avoided in home care and other social care costs when reactive telecare was included as part of the care services.  Based on the 6,000 service user numbers at the time (which has since doubled), this equated to £13.3 million per annum.
  • In Spain – a global leader in telecare – older people offered proactive and personalised technology (preventative) were able to stay independent at home for on average 8.6 months (262 days) longer, before having to move to a care home facility, equating to a potential cost avoidance of £5,900 per person.
  • Proactive and personalised telecare also reduced pressure on emergency services. Emergency calls for help were reduced by 54 percent and ambulance mobilisations by 36 percent, the study revealed. There were 256,000 service users in Spain between 2011 and 2018 (which has since increased to 320,000).
  • Additionally, a 2016 study of 1,200 service users in Spain found that proactive telecare service users reported feeling significantly safer (96 percent) and more self-sufficient (78 percent) – with 98 percent feeling it gave peace of mind to their family, including family members caring for them.

The white paper is the first independently evaluated, international research of its kind.

Telecare equipment imageZillah Moore, Marketing Director UK & Ireland of Tunstall, said: “Until now there has been lack of independent analysis on the impact telecare is having on health and social care systems – and this is the first time the socio-economic value has been studied in this way. It proves the benefits that can be realised, and that when technology is deployed in a person-centred way, it can create a more sustainable and resilient health and care system.”

Researchers compared older people receiving telecare with similar groups not offered the technology as part of their care.

Technology included home emergency alarms, automatic fall detectors, smoke, heat and carbon monoxide sensors, movement detectors and key safes. Devices were linked to monitoring centres and operators who helped ensure people received the care and support they needed.

Health economist Nick Hex of the York Health Economics Consortium, who studied Lancashire’s Telecare service, added: “We are now doing further analysis to find out whether telecare makes a difference in the use of NHS resources, for example visits to A&E and admission and readmission to hospital.”

To download the full report, visit:

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