Newly-launched app aims to improve accessible bathroom standards through user reviews and experiences

An innovative new app has been launched which aims to raise accessible bathroom standards in businesses and public places across the UK for disabled people.

Washroom hygiene expert HSG UK developed Cleen – the UK’s first fully integrated bathroom review app, which enables users to rate the bathrooms in any type of venue, such as restaurants, shopping centres and airports.

Users can either compliment accessible and clean washrooms or post complaints and issues they have faced, such as dirty basins, no soap or toilet paper and accessibility issues. Users can also upload photographs to support their review.

These reviews can then be viewed by other Cleen app users so that they can see which venues have good – and poor – washroom facilities and make a choice to visit accordingly.

In addition to Cleen, HSG UK has also developed a complete washroom management tool for businesses and washroom service providers – the Cleen Dashboard.

By using Cleen Dashboard, businesses and washroom services providers can have full and immediate access to an online dashboard highlighting the issues so that they can take action and directly respond to user feedback.

Washroom service providers can also use Cleen Dashboard to manage their portfolio of washroom clients.

HSG UK Managing Director Simon Rice commented: “It has long been a bug bear of mine that, in this day and age, we are still faced with washrooms that are dirty, smelly with no toilet paper and overflowing nappy and sanitary bins.

“Having worked in the washroom industry for many years, I was determined to give the public a voice and turn the tide on the washroom roulette. This enables people to share their experiences – good and bad – so that others can make an informed choice about where to give their patronage.

“Many washrooms are also still not fit for purpose – and therefore badly affect the quality of life – for a large part of our community and particularly for people with disabilities and parents needing baby changing facilities.”

Simon continued that he was confident that the app would be embraced by a wide range of businesses and venues.

“A positive review is a good advertisement and marketing tool for a business. When feedback is negative, the business has the information available immediately to address the situation or take their washroom services provider to task.

“First impressions definitely count and our aim is to improve the world one washroom at a time.”

Cleen was also welcomed by Martin Austin, Managing Director of Nimbus Disability, which provides disability-related advice and support to businesses.

He said: “The accessibility and standard of washrooms is a major consideration for disabled people when they are deciding where to visit – whether that be a shopping centre, theatre or restaurant.

“Cleen App is therefore a simple and engaging way of giving disabled people a voice to share their experiences – good and bad – to help other people make those decisions.

“I hope that it will be embraced by businesses in all sectors as there is a growing understanding amongst businesses that disability, simply put, is good for business.

“Access to washrooms is sometimes governed by the physical make up of a building but there is no excuse for sub-standard facilities and cleanliness and Cleen app addresses this which is very welcome.”

Cleen is available for free download from the App store for Apple devices and the Google Play Store for Android.

For more information, visit the website