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NHS Bedfordshire CCG and NHS Greenwich CCG have implemented an innovative software solution capable of triaging patients with MSK-related issues, determining the severity of their condition and recommending next stages, without the need for a doctor’s appointment.

The two Clinical Commissioning Groups (CCGs) cover a total population of over 700,000 patients and their latest initiative is designed to reduce the strain on GPs and the wider healthcare system during the coronavirus outbreak.

Phio is EQL’s physiotherapy assessment solution, providing an agile triage tool that signposts users into suitable MSK care pathways. This approach reduces the need for human intervention thereby alleviates pressure on GPs already under pressure from COVID-19.

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Jason Ward, CEO of EQL, commented: “At this time it is imperative to alleviate pressure on Primary Care and the wider NHS.  We are committed to radically improving clinical pathways through technology and are thrilled to be working with NHS Bedfordshire and Greenwich through Circle Health the specialist healthcare provider.

“We hope to see other Clinical Commissioning Groups follow suit in the future.”

Accessible 24/7 and available in any language, Phio can complement existing services and is a good alternative for many telephone-based and remote physiotherapy services. According to EQL, the tool also offers improved customer journeys and has the potential to radically improve health outcomes.

Born out of a desire to improve global healthcare systems, EQL aims to create “revolutionary” technology solutions that are accessible, scalable, cost-effective and designed to eliminate inefficiency.

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