Medequip Connect Emergency Responder Service in Carlisle image

Telecare provider Medequip Connect is extending its service across the Carlisle area, which, alongside personal care alarms, equipment and support, will provide a 24-hour emergency response service to provide total protection for elderly and vulnerable residents.

Medequip Connect, the technology-enabled care (TEC) arm of Medequip Assistive Technology, says its new responder service offers peace of mind for families and carers.

The service offers flexible solutions that can be tailored to individual requirements. These range from simple analogue base units connecting to a telephone line with pendant call button and link to a 24/7 monitoring centre, through to more sophisticated digital devices including automatic fall detection systems and voice-activated alarms that continue to operate even during power outages. The Emergency Response service closes the loop to provide end-to-end support.

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Additionally, Medequip Connect has introduced a quick and easy online referral process for professionals, accessible via a clear green button at the top of the home page on the website. This links to an online form designed for GPs, occupational therapists and carers to fill to complete the referral.

Medequip Connect supports a full range of clever GPS wearables designed for use in the event of emergencies outdoors. This includes anywhere in the world so help can still be at the touch of a button, whether there is an emergency on a country walk or the wearer is holidaying away from home.

The packages go further to match individual needs, covering wellbeing calls to check on individuals, including a friendly chat and medication reminders. Home Safety Kits include ‘bogus caller’ buttons together with heat, smoke and CO2 detectors.

Smart home kits are also available with an app for family and carers to check on their loved ones and memory support devices can help those who may be a little forgetful, including the latest advanced pill dispensers with alert monitoring.

For users signing up for the Emergency Response service, Medequip Connect sends a trained responder to assess individual needs to decide whether the client is at risk from medical emergencies, falls or personal distress. The service responds to 97 percent of all callouts within 20-45 minutes.

The Carlisle specialist service is a pilot for Medequip Connect. It will be assessing responses and requirements with a view to rolling out the service in other areas of the UK over the next 12 months.

For further information, contact Stephen McKee, Medequip Connect Head of Business Development, on 0800 910 1390 or at

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