Astraline telecare service image

Keeping both its staff and clients safe during the COVID-19 pandemic, telecare provider Astraline has launched a social distance delivery service to ensure people still get the additional support they need in their homes.

With the new service, all telecare products are delivered directly to the client’s home and left outside for them to collect.

To further reduce face-to-face contact, Astraline’s telecare equipment can be self-installed. According to the provider, its devices are easy to set up, but Astraline’s team is available over the phone to talk anyone through the install, if extra assistance is required.

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Joe McLoughlin, Director of Astraline and Innovation at Astraline, said: “We have always been passionate about the personal and caring way we deliver our services. Priding ourselves on how we adapt and offer flexibility and choice for our customers, day in, day out will always be our number one priority.

“We wanted to ensure that we were doing our bit in helping local people, at a time when communities coming together and supporting one another has never been more important.”

Although this contactless delivery is new to Astraline, Joe stressed that it is important that people still have access to the vital telecare products and services that Astraline offers.

He continued: “It ensures we are doing all we can to help local people and their families get the extra reassurance and peace of mind that they are looking for during these uncertain times.”

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