Doro call handler image

Expanding UK telecare provider Doro has announced a new relationship with Trent and Dove Housing, a provider of housing to clients in Staffordshire, North West Leicestershire and Derbyshire.

Through its FirstCall 24/7 service, Trent and Dove has been providing technology enabled care services (TECS) to older people for nearly 20 years.

As part of the arrangement, Doro has acquired the assets of FirstCall 24/7 and will be continuing to support the housing business as it develops and delivers its Older Persons’ Strategy.

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Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, commented: “We are delighted to have been selected to work with Trent and Dove Housing to continue to provide services to clients in Staffordshire, North West Leicestershire and South Derbyshire.

“We appreciate that many providers are reviewing their services given the increasing investment required due to the digital switch but also due to the added complexities of service delivery during the pandemic.

“We are delighted to welcome FirstCall customers and staff into the Doro family and look forward to exploring new ways of making a real difference to people in the local communities”.

FirstCall 24/7 employs 15 full time equivalent staff and monitors around 1600 telecare connections, incorporating a wide range of devices as well as providing visiting services, including emergency mobile response.

Ursula Bennion, Chief Executive Officer at Trent and Dove Housing, added: “Our First Call operation has been providing an outstanding service to our customers for nearly twenty years. However, over the last two years our Board have been aware of the need to modernise whilst remaining affordable to local people.

“Trent & Dove decided to look for a capable, experienced and trustworthy partner to ensure the First Call service remained sustainable into the future. We were delighted that Doro became our preferred partner and following detailed due diligence Doro have become new owners of the service. There will be a seamless handover and customers may see a change in name but I know Doro will deliver a great service to all.”

Earlier this year, Doro launched its next-generation social alarm, Doro Eliza, which offers a safer and more secure everyday living environment for vulnerable adults.

Unique and versatile, Doro Eliza is a smartcare hub for the home that is designed to deliver the best possible security and reliability to users, alarm receiving centres and service providers alike. It aims to raise the bar in TEC by taking advantage of the capabilities afforded through today’s digital networks.

The expanding telecare provider has also worked with NHS Cheshire Clinical Commissioning Group (CCG) during the pandemic to launch the COVID-19 Discharge Service, which enables speedy hospital discharges across Cheshire.

The COVID-19 Discharge Service ensures that patients leaving hospital receive a telecare package, delivered to their home within two hours of discharge.

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