UK airport improves accessibility for people with new mobile ordering technology
Edinburgh Airport is testing a new mobile ordering service for passengers with mobility needs, allowing them to order and have food and beverages from eateries in the airport’s departure lounge delivered to them.
Using the FetchyFox platform, staff at the airport will be able to ask passengers with reduced mobility if they would like to order food from outlets in the departure lounge, making the airport as inclusive as possible for everyone.
Discussing how the service works, Anthony Payne, Enterprise Applications Manager at Edinburgh Airport, explained: “We pride ourselves on being an innovative airport and embrace technology which benefits our passengers wherever possible – FetchyFox brings both of those things to the table.
“By using the FetchyFox platform, our staff will handle all aspects of the order process, from menu selection through to payment and delivery, allowing the passenger to relax in our PRM waiting area ahead of their flight.”
Currently, the complementary service is being trialled with two eateries at the airport’s departure lounge, with a view to expand the service following an evaluation.
“It ensures we are creating an accessible service that offers choice for our passengers, removing any unnecessary worries for them and whoever they are travelling with,” continued Anthony.
“Early feedback is very positive, and we’re looking forward to seeing the trial in action and introducing more offerings to the service.”
Christina Apatow, CEO of FetchyFox, said: “We believe it is important to provide an equitable airport experience to PRM passengers. It’s no surprise that Edinburgh’s amazing team has made empowering this passenger segment a priority as they continue their promise to provide exceptional service.
“At FetchyFox, we care about each passengers’ journey and carefully consider how it can be improved with the help of technology. At Edinburgh, we have been thrilled to witness the delight and satisfaction that this service brought to travellers.”
According to the Airport, the unique food and beverage ordering app is another step in its journey to offer an outstanding service for passengers with reduced mobility, with the airport being rated as Very Good by the Civil Aviation Authority last year.