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One of the UK’s largest telecare monitoring providers, Appello, has announced that it has acquired Medvivo Careline, a telecare and out-of-hours call monitoring service business from Medvivo Group.

The acquisition means that Medvivo Careline’s 37,000 telecare connections will benefit from Appello’s digital monitoring services, and will take Appello’s total connections to around 250,000.

Medvivo Careline provides alarm monitoring and comfort calls to help clients remain independent and safe within their homes.

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With the acquisition, Medvivo’s clients will still receive the same level of service as before, with no disruptions, but they will also benefit from the functionality of Appello’s CareNet digital monitoring platform. This will provide additional peace of mind that, when needed, their calls will be answered quickly, efficiently and with excellent speech quality.

Talking about the company’s decision to select Appello, Liz Rugg, Managing Director of Medvivo, said: “When we decided the time was right to exit telecare monitoring to focus on our core areas of strategic growth, such as providing integrated urgent care services across Bath and NE Somerset, Swindon and Wiltshire, we knew we needed an excellent partner to take over the service.

“We chose Appello because we were impressed by their approach to quality of service, and their commitment and record in delivering customer experience improvements through innovation. We knew our customers would be safe and secure in the hands of Appello.”

Tim Barclay, CEO of Appello, commented: “Medvivo Careline have delivered a quality service for their customers for many years and we look forward to continuing that tradition.

“We felt a strong synergy because of our respective emphasis on service excellence and were attracted by their diverse customer base – from supported residential developments, to individuals living in their own homes in the community.”

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