TEC specialist wins award for delivering service excellence during pandemic

Doro Care UK, a technology-enabled care (TEC) company focused on older and vulnerable people, has been announced as winner of the Accelerator PCA Showcase Award 2020 in the ‘Service Excellence During Crisis’ category.

Accelerator is a training, development and research consultancy that helps organisations build success through its service and leadership.

The Accelerator PCA Showcase Awards celebrate organisations in any sector or industry for their remarkable efforts and innovation in customer service, employee wellbeing and leadership during the challenges of the 2020 pandemic.

Doro received an award for its excellent adaptability, collaboration and innovation throughout the COVID-19 crisis.

“These awards provide a unique opportunity to celebrate what has been achieved over the past year and to gain much-needed recognition and external validation,” explained Joe Fredericks, PCA Founding Director and Chief Strategy Officer.

“This recognition stands as a testament to Doro’s resilience, adaptability and focus on excellence against the odds, both internally and externally, in these uncertain times.”

Doro says that its employees have worked hard to keep vulnerable TEC users safe during the pandemic.

Commenting on winning the award, Wendy Darling, UK Country Director at Doro Care UK, said: “We have seen an unprecedented need for our services during the pandemic and our keyworkers have worked incredibly hard to adapt our services to keep the vulnerable safe during these very difficult times.

“We are incredibly proud to have won this award in recognition of the effort every one of our employees has put into ensuring our customers have the support they need.”

PCA is an award-winning global specialist in immersive and experiential learning for leaders across levels, sectors and geographies.

Henry Hopkins, Founding Director of Accelerator, added: “We’re delighted to recognise Doro Care UK as an Accelerator PCA Showcase Awards 2020 winner in the Service Excellence During Crisis category.

“Doro’s entry was a convincing demonstration of innovation, collaboration and very responsive customer actions delivered in a super-quick timeframe, to address the urgent need to enable patients to be able to leave hospital. In summary, Doro really demonstrated their commitment to providing exceptional customer service and continuity in the context of the pandemic challenges.”

Doro Care UK manufactures smart, easy-to-use technology and deliver cares services, enabled by this technology, through three companies that comprise Doro Care in the UK – Centra, Eldercare and Wellbeing.

Earlier this month, the TEC specialist acquired FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire and Derbyshire.