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One of Europe’s largest messaging networks for healthcare professionals, Siilo, is offering free access to its organisational crisis management functionality in response to the coronavirus outbreak.

According to Siilo, over the past two weeks, downloads of the Siilo app have surged and usage has tripled, with the app’s crisis management tool being used to ensure urgent communication can be made whilst dealing with the increasing influx of patients presenting with COVID-19.

The app, which is free to download from Apple and Android app stores, is now ensuring this premium crisis management functionality is available free of charge for as long as is needed. It is hoped that by adopting Siilo, healthcare organisations will be able to maintain communication more efficiently on the frontline whilst also keeping themselves safe.

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Dr Darren Lui, Spinal and Orthopaedic Surgeon at St George’s Hospital, said: “Maintaining open and up-to-date lines of communication is crucial with hospitals dealing with a growing number of patients, which is why our team is using Siilo to communicate safely, effectively and efficiently to discuss and share information and pictures while remaining compliant.

“We’ve seen the benefits of WhatsApp in these situations, but of course it comes with the major caveat of confidentiality. Even at this time of crisis, we need to ensure we are communicating as safely and securely as possible — we owe it to our patients.

“As the global pandemic worsens, my advice to healthcare organisations is to download Siilo. You shouldn’t think twice about it.”

  1. Since the global pandemic began, Siilo says it has noticed three common-use cases being deployed to help combat the spread of the COVID-19:1.      Internal networks to send time-sensitive updates on the spread of the virus to minimise the risk of in-hospital transmission
  2. Peer networks, including all national infectious disease and intensive care specialists, to share real-time insights in the treatment of their COVID-19 patients
  3. Regional and global networks including department heads to address capacity problems, resource allocation, and disseminating treatment protocols

Dr Joost Bruggeman, CEO of Siilo, commented: “COVID-19 developments are painfully exposing how legacy silos and time-consuming phone tag are slowing down collaboration and knowledge sharing.

“We’ve seen organisations and users coordinate crisis plans and communicate with impacted staff all across Europe on our platform. We want to make that a possibility for all overburdened healthcare organisations so they can continue to focus on their patients.”

The Siilo team has also extended its hours to keep up with increasing demand to answer questions and expedite user onboarding.

Founded in 2016 and headquartered in Amsterdam, Siilo is a secure medical messaging application designed to help healthcare professionals and teams better collaborate on difficult cases, improve patient care, and share knowledge in a compliant way.

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