Innovative tech deployed across two councils to support care practitioner decision-making

Monitoring technology firm Lilli has unveiled that North Tyneside Council and Nottingham City Council (NCC) are rolling out its remote monitoring solution as part of new projects to improve remote care outcomes, accelerate hospital discharge, reduce hospital readmissions, and allow individuals to live independently in their homes for longer.

In the first of the two projects, Nottingham on Call, Nottingham City Homes (NCH), is working with Nottingham City Council as part of an ICS-wide project to enhance home care for newly discharged hospital patients from Nottingham University Hospital wards. This is by establishing a ‘wrap-around’ 24-hour home assessment and care service for an initial six weeks post-hospital discharge period for individuals.

The package will combine Lilli’s technology with hands-on care, and it will be integrated into the NHS Discharge to Assess (D2A) pathway to help accelerate safe hospital discharge.

The insights into individuals’ well-being that are provided by Lilli’s remote monitoring technology will empower care practitioners to make evidence-based decisions a key part of their care assessments, using the data to identify the optimum care package for individuals.

At the heart of the project is a goal to deliver the best possible care for vulnerable service users, ensuring they are supported in the comfort of their own homes, while enabling the most efficient use of NCH’s care resources.

“This partnership with Lilli is a significant and exciting development,” said Dave Miles, Nottingham on Call Development Manager, NCH. “We are committed to providing a high quality of life for our residents, and Lilli’s remote monitoring technology will be invaluable in enabling evidence-based decision-making, with a focus on providing shorter visits where relevant and reducing the need for overnight care.

“Lilli’s data will empower our partner care teams to allocate our precious care resources to where we can make the biggest positive difference.”

Meanwhile, North Tyneside Council has begun rolling out Lilli’s remote monitoring technology to 100 people as part of a new pilot scheme. The trial aims to provide North Tyneside’s social care practitioners with data and insights to support decision-making, ensuring individuals receive the right care and allowing them to live more independently in their own homes for longer.

With an increasing demand for social care support, due to increasing pressure within health and social care, the data and insights from Lilli’s solution is designed to help social workers, occupational therapists (OTs), and community wellbeing officers understand service users’ needs.

This can be particularly useful when someone first requests support for social care or at the point of discharge from hospital, especially given that the recent spring survey from ADASS revealed that 82 percent of directors have experienced an increase in referrals for people being discharged from hospital.

Lilli strives to ensure that the ongoing requirements for patients continue to be met, providing reassurance to individuals and their families that the best possible care is being tailored to their needs.

Alison Tombs, Assistant Director, Associate Director Wellbeing and Assessment (ASC) at North Tyneside Council, commented: “Like in many other regions across the UK, there’s an urgent need for us to reduce an ever-growing care assessment waiting list and tackle the oversubscription of care. But more importantly, we want to ensure that we’re providing the right care to those who need it.

“Lilli’s remote monitoring technology will enable us to better manage our stretched resources and allocate them to where they are needed most, enabling people to receive the best possible care.”

Throughout both projects, Lilli has worked closely with stakeholders at Nottingham City Council and North Tyneside Council to define the desired outcomes from the implementation of its technology and provide wrap-around support of all staff from consultation stages through to activation.

This has ensured that all the stakeholders are fully supported in understanding and implementing the new technology into their procedures as well as helping them in providing reassurance to service users and their friends and family, in addition to facilitating them to provide better care outcomes for those receiving care.

Nick Weston, Chief Commercial Officer at Lilli, concluded: “Our partnerships with Nottingham City Council / Nottingham City Homes and North Tyneside Council are the culmination of months of collaboration, and so it’s exciting to see both projects launch. We’ve worked closely with stakeholders throughout to define the desired outcomes, ensuring we’re putting the real people who rely on or work on the frontline of the care sector at the centre of all we do.

“Lilli is built on the belief that everyone should have the choice of living happily, safely and independently in their own home for as long as possible. But we also know that care providers in the UK are under huge pressure, and we’re committed to putting evidence-based decision-making capabilities into their hands up and down the country to enable them to make best use of scant resources.”

Last year, Lilli worked with Dorset Council to pilot the use of its technology across five social care teams caring for 100 people in their homes. Early findings suggested that use of Lilli technology could result in annualised savings of 780 hours of occupational therapy time and cost savings of £250,000.